Privacy Policy

Last updated: October 2025
Clinic: Mind Body Skin Institute
Address: 44 Station Street, Bowral NSW
Website: www.mindbodyskininstitute.com.au

1. Commitment to Your Privacy

At Mind Body Skin Institute, your privacy is important to us. We are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state health privacy laws.

This policy explains how we collect, use, store, and protect your information, and how you can access or correct it.

2. Information We Collect

We collect personal and health information necessary to provide safe and effective medical and cosmetic care. This may include:

  • Your name, date of birth, address, and contact details

  • Medical history, current health information, medications, allergies, and relevant images or test results

  • Information provided during consultations, forms, or online bookings

  • Payment details and billing information

  • Information collected via our website, including contact forms, cookies, and analytics tools

3. How We Use Your Information

Your information is collected to provide you with high-quality, safe and personalised care. We use this information to:

  • Manage your clinical consultations and treatment plans

  • Communicate with you about appointments, results, and follow-up care

  • Maintain accurate medical records

  • Process payments and issue receipts

  • Improve our services and patient experience

  • Comply with legal, ethical, and regulatory obligations (including AHPRA and TGA requirements)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Website and Online Services

When you visit our website, we may collect non-identifying data such as your IP address, browser type, and usage patterns to help us improve the site experience.

Any online forms or inquiries are transmitted securely and are used only for the purpose of responding to your request.

Our website may contain links to external websites; we are not responsible for their privacy practices.

5. Disclosure of Information

We may share your information only when necessary for your care, including with:

  • Other treating practitioners or specialists (with your consent)

  • Pathology or diagnostic services

  • Pharmacists, laboratories, or product suppliers

  • IT or administrative service providers who support clinic operations (bound by confidentiality agreements)

  • Regulatory bodies when legally required (e.g. AHPRA or Medicare)

6. Data Storage and Security

Your personal and health records are stored securely in electronic medical software compliant with Australian healthcare standards.

We take all reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

7. Access and Correction

You have the right to access and request correction of your personal or health information.

Requests can be made in writing to info@mindbodyskininstitute.com.au.

We will respond within a reasonable timeframe, as required by law.

8. Marketing Communications

From time to time, we may send information about new services, wellness updates, or events.

You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

9. Privacy Concerns or Complaints

If you have concerns about how your information is handled, please contact our team at:

📧 info@mindbodyskininstitute.com.au

Phone: 02 48799788
📍 44 Station Street, Bowral NSW

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in law or clinic procedures.

The most current version will always be available on our website.