Mind Body Skin Institute (MBSI) is a privately billing, doctor-led general practice and cosmetic medicine clinic located in Bowral, NSW.
The practice is committed to providing patients with clear, accurate and accessible information about its services, practitioners, appointment arrangements, fees, communication procedures and patient rights.
Practice information is made available primarily through the practice website, www.mindbodyskininstitute.com.au, and directly through reception staff. Patients may contact the practice for clarification or further information.
1. Practice Location and Contact Details
Mind Body Skin Institute
44 Station Street, Bowral NSW 2576
Telephone: (02) 4879 9788
Fax: (02) 4879 9787
Email: reception@mindbodyskininstitute.com.au
Website: www.mindbodyskininstitute.com.au
2. Consulting Hours and After-Hours Arrangements
The practice's published standard operating hours are:
Monday to Friday: 8.30 am – 5:00 pm
Evenings and Saturday: By appointment.
Patients experiencing a medical emergency are advised to telephone 000.
If patients needs to contact the medical director urgently out of routine hours, please phone the clinic phone number and follow the prompts.
3. Appointment Types
MBSI offers appointments for general medical consultations, preventive healthcare, chronic disease management, women's and men's health, mental health, skin concerns and cosmetic medicine.
Appointments include:
Standard general practice consultations.
Longer consultations for complex or multiple medical concerns.
Women's health, menopause and reproductive health consultations.
Procedural appointments, including contraceptive implant and intrauterine device insertion and removal.
Preventive health and metabolic health consultations.
Cosmetic medicine consultations and procedures.
Skin therapy, laser and light-based treatments.
Patients can arrange appointments through the online booking system, by telephone or by contacting reception.
4. Billing Principles
MBSI operates as a private billing medical practice.
The practice's private billing model supports longer consultations, comprehensive medical assessment, individualised management and continuity of care.
Consultation fees are published on the practice website.
Eligible medical consultations and procedures may attract Medicare rebates in accordance with current Medicare requirements.
Cosmetic-only consultations and treatments are not eligible for Medicare rebates.
Patients are informed of relevant fees and anticipated out-of-pocket costs, where practicable, before proceeding with consultations or procedures.
5. Practitioners
Dr Nicole Chater is the Medical Director.
Qualifications: MBBS (Hons), FRACGP, BSc (Psychology), Certificate and Advanced Certificate in Cosmetic Medicine, and FPAA National Certificate in Reproductive and Sexual Health.
Dr Chater is a specialist general practitioner with additional interests and training in women's health, sexual and reproductive health, preventive medicine, metabolic health and cosmetic medicine.
AHPRA registration number: MED0001657683.
6. Communication Policy
Patients may contact MBSI by telephone, email or through the website's contact form.
Telephone enquiries are received by reception staff during normal practice opening hours.
Administrative enquiries may be submitted electronically and are reviewed during normal business hours.
Patients are advised that electronic contact forms should not be used for medical emergencies or urgent medical advice.
Email is not a secure form of contact and where possible, phone call is the preferred method of contacting the clinic for quesries.
7. Management of Patient Health Information
MBSI recognises its obligations to maintain the privacy, confidentiality, integrity and security of patient health information.
Patient health information is collected and used for the purpose of providing appropriate healthcare, coordinating treatment and meeting applicable legal and professional obligations.
Patient health records are maintained in the practice's electronic clinical information system.
Access to patient information is restricted to authorised personnel according to their roles.
Patient information is disclosed to external healthcare providers only where appropriately authorised or otherwise permitted or required by law.
Patients may request access to their health information and correction of inaccurate information.
The practice maintains procedures for secure information storage, transfer, retention and disposal.
Patients may request the full privacy policy through reception.
8. Patient Feedback and Complaints
MBSI welcomes feedback as part of its commitment to quality improvement, patient safety and respectful healthcare.
Patients may provide feedback or raise concerns directly with reception, the Practice Manager or the Medical Director.
Complaints are treated confidentially, reviewed appropriately and addressed in a timely manner.
Where a complaint identifies an opportunity to improve patient care or administrative systems, the practice considers appropriate corrective action.
Patients are also entitled to contact the NSW Health Care Complaints Commission if they wish to raise a concern externally.
Please contact us at info@mindbodyskininstitute.com.au if you have a complaint of feedback, or alternatively call us for a confidential discussion.
9. Range of Services
MBSI provides a broad range of general practice and related medical services.
General Practice and Preventive Medicine
General medical consultations, preventive health assessments, cardiovascular and metabolic risk assessment, cancer screening, vaccinations, travel medicine, chronic disease management and coordination of specialist care.
Women's Health and Reproductive Medicine
Perimenopause and menopause, menstrual and hormonal concerns, contraception, IUD and contraceptive implant procedures, cervical screening, sexual health, fertility and preconception care.
Men's Health
Preventive health, hormonal concerns, cardiovascular risk, prostate health, sexual health and metabolic health.
Mental Health
Assessment and ongoing management of anxiety, depression, stress, burnout and other mental health concerns, including referral and collaborative care where appropriate.
Metabolic Health and Healthy Ageing
Weight management, metabolic health, nutritional assessment, preventive medicine and individualised long-term health strategies.
Skin Health and Cosmetic Medicine
Assessment and management of acne, rosacea, pigmentation, hair loss, photo-ageing and other skin concerns.
Available procedures include medical cosmetic consultations, injectable treatments, laser and light-based therapies, skin resurfacing, microneedling, medical peels and LED treatments.
All services are provided according to practitioner qualifications, clinical suitability and applicable professional requirements.
10. Review and Updating of Practice Information
MBSI recognises the importance of maintaining accurate and current practice information.
The Practice Manager is responsible for coordinating updates to patient-facing practice information, with clinical oversight from the Medical Director where relevant.
Practice information is reviewed when there are changes to:
Practitioners or services.
Consulting hours or appointment arrangements.
Billing policies and fees.
Contact details or after-hours arrangements.
Communication, privacy or complaints procedures.
Updates are made to the practice website and any corresponding printed patient information materials.
A periodic review is undertaken to ensure that information remains accurate and consistent across all formats.